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Provide instant service with call center, web forms, ticket support registration system.
Record the general information of the form, warranty status, contact persons, fault category. See the transactions, costs, payment information, delivery information of the forms.
Enter serial numbers, product codes, invoice dates, warranty start and end dates one by one or upload them in bulk from Excel.
Categorize support records by dividing them into groups and categories. Assign the contact person, define specific tasks, activities for the support ticket.
Manage Your Service Processes Perfectly
Increase customer satisfaction with complaint management, where your customers can easily submit their complaints to you by filling out the complaint form on your website.
List your customers who are registered in the technical service, see your customer's open and closed service records.
Enter the group, category, brand, price list information together with the product detail information of your spare parts into the system.
View all the activities of your customers on a single screen, increase customer satisfaction with special offers and options for your customers.
Manage service forms, warranty tracking, cargo processes, service personnel; Inform your customer of service steps with SMS and E-mail notifications.
See support requests instantly with the ticket support registration application, manage business processes and support registration.
- What are the service applications features?
Technical service management, warranty tracking, shipment and acceptance processes, spare parts management, ticket registration support system, complaint management, customer project management service applications are the basic features.