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CRM
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Take control of all your calls.
Record all your incoming or outgoing calls. List missed calls. Automatically match with your CRM records.
See future or actual searches on a time basis on the calendar. Examine your own calendar or the call calendars of customer representatives.
View the call statistics of customers or customer representatives based on date.
Manage Your Searches
Manage all calls from a single point and strengthen your communication.
Get to know the person or institution on the incoming call. Automatically access your registered information. See all their added activities.
Instantly save the customer's support record, complaint or request to the system.
Easily connect your call to projects, tasks, proposals, contracts.
Receive calls from anywhere with an internet connection and manage your call center at very low costs with the IP-based telephone switchboard.
Manage customer demands effectively, analyze feedback, and increase customer satisfaction by providing quick solutions.
Manage requests and complaints from website, social media and field sales teams from a single screen. Perform effective analysis by reporting feedback according to its sources.
Create work lists for call center operations, manage and resolve incoming requests and complaints as quickly as possible.
Manage problems and solutions by categorizing them and create detailed reports. Provide your customers with the most accurate and fastest information by keeping the Frequently Asked Questions (FAQ) section up to date.
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What are the features of Call Center applications?
Operator management, call schedule, daily call schedule, IP switchboard integration are the basic features of the call center.